Shipping and Delivery

At Dreachi, we are dedicated to delivering your luxury products in a timely, secure, and premium manner. Our goal is to ensure that your shopping experience is as seamless and sophisticated as the products we offer. Please read our Shipping and Delivery Policy below for details regarding order processing, shipping options, and delivery timelines.

1. Order Processing

• Order Confirmation: After placing an order, you will receive an order confirmation email with the details of your purchase. This email confirms that we have received your order and is being processed.
• Processing Time: Orders are typically processed within 1–2 business days. Business days refer to Monday through Friday, excluding weekends and public holidays. We will notify you if there are any delays in processing your order.
• Customs and Duties: For international shipments, any applicable customs duties and taxes will be the responsibility of the recipient.

2. Shipping Methods

• Shipping Options: We offer a variety of premium shipping options, including express delivery and standard delivery. The available shipping options will be displayed at checkout.
• Shipping Partners: We work with trusted courier partners to ensure that your order reaches you securely and on time. Shipping partners include major carriers, and we ensure that your order is handled with care.

3. Delivery Timeframes

• Domestic Shipping: Delivery within India typically takes between 3 to 7 business days, depending on the destination.
• International Shipping: For international orders, delivery times typically range from 7 to 15 business days, depending on the country and customs processing times.

Please note: Shipping times may vary based on location, order volume, and unforeseen circumstances. We will provide tracking information once your order is dispatched to help you monitor its progress.

4. Shipping Costs

Shipping charges will be calculated at checkout based on the delivery address, shipping method selected, and the weight or size of the products ordered. We offer free shipping on orders above a certain threshold, which will be clearly stated on our website.

5. Order Tracking

Once your order has been dispatched, you will receive a tracking number and a link to track your shipment. You can monitor the status of your order and estimated delivery date through the provided tracking link.

6. Shipping Restrictions

• International Orders: Dreachi ships to most countries worldwide. However, there may be certain regions where we are unable to deliver due to shipping restrictions or logistical challenges.
• P.O. Boxes: We do not ship to P.O. Box addresses. Please provide a physical address for delivery.
• Remote Areas: For certain remote or hard-to-reach locations, there may be an additional delivery charge or extended delivery time. We will notify you in such cases.

7. Delivery Issues and Delays

While we work diligently to ensure your orders are delivered promptly, certain circumstances may lead to delays, including:

• Inclement weather or natural disasters.
• Customs or import delays for international shipments.
• Unexpected high order volume.

If your order is delayed, please reach out to our customer service team for assistance. We will do our best to resolve any issues promptly.

8. Damaged or Lost Items

• Damaged Goods: In the unlikely event that you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving the product. We will assist you in processing a return, replacement, or refund as per our Return and Exchange Policy.
• Lost Shipments: If your order is marked as delivered but you have not received it, please contact our customer service team immediately. We will investigate the issue and ensure that your order is located and resolved.

9. Customer Service

If you have any questions regarding shipping or delivery, please feel free to reach out to our customer service team. We are committed to ensuring your satisfaction and assisting you with any concerns.

Email: hello@dreachi.com
Phone: 9759573855
Address: India